Puglia@Service Project aims to propose a new approach to design, development and delivery of services to be responding to society and single user needs, and oriented to citizen inclusion and active participation. Moreover, the definition of a pervading technological infrastructure to act as a nervous system enabling smart territory paradigm is expected to be defined. This infrastructure serves as an essential prerequisite to define and implement an interaction model between the actors of the territorial system:

from demand perspective, it exploits advanced ICT applications which guarantee extreme access ease, wide inclusion and participation and service customization in a simple and intuitive way

from offer perspective, the infrastructure supports aggregation of both public and private providers